1. Overview
This Refund Policy explains the conditions under which Rejuvenwrist ("we", "us", or "our") may provide refunds for paid services and products, including consulting and guidance sessions, personalised office activity plans, educational products, and structured programs. This policy forms part of our Terms of Use and should be read together with applicable New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 (CGA).
We aim to handle refund requests fairly and transparently. Nothing in this policy limits your statutory rights as a consumer in New Zealand where those rights cannot be contractually excluded.
2. Scope of This Policy
This policy applies to transactions completed directly with Rejuvenwrist through our website, email correspondence, or telephone arrangements. It covers:
- Consulting and guidance sessions related to office activity planning.
- Personalised activity plan documents and related deliverables.
- Digital educational products such as facilitator handbooks, templates, and activity cards.
- Multi-week structured programs and seasonal office activity packages.
Free informational content available on our website without payment is not subject to this Refund Policy.
3. Consumer Guarantees Act 1993
If you are a "consumer" under the CGA — typically purchasing services or products for personal, domestic, or household use, or where the CGA otherwise applies — our services must be carried out with reasonable care and skill, be fit for any particular purpose you told us about, and be delivered within a reasonable time when no time is agreed.
If we fail to meet a guarantee under the CGA, you may be entitled to a remedy such as a refund, replacement, or compensation. Business purchasers acquiring services for commercial use may not be covered by all CGA guarantees. Contact us if you are unsure whether the CGA applies to your purchase.
4. Consulting and Guidance Sessions
4.1 Cancellation by You
If you need to cancel a scheduled consulting or guidance session, please notify us at least forty-eight hours before the agreed start time. Cancellations made within this window may receive a full refund or rescheduling at no additional charge, at our discretion based on administrative costs incurred.
Cancellations made less than forty-eight hours before the session, or non-attendance without prior notice, are generally not eligible for a refund. We may offer rescheduling on a case-by-case basis where circumstances warrant.
4.2 Cancellation by Us
If we cancel a session due to staff unavailability or unforeseen operational issues, you will receive a full refund or the option to reschedule at a mutually convenient time. We will notify you as promptly as possible.
4.3 Dissatisfaction With Session Content
Our consulting provides general informational guidance about office activity planning. If you believe the session did not match the agreed scope described in your booking confirmation, contact us within seven days with specific details. We will review your concern and may offer a partial refund, a follow-up session, or another appropriate remedy where the service did not meet the described scope.
5. Personalised Activity Plans
Personalised plans are prepared based on information you supply about your workplace context. Once a draft plan has been delivered electronically, refunds are generally not available except where:
- The deliverable materially differs from the agreed scope in your order confirmation.
- The plan was not delivered within the agreed timeframe and you no longer require it.
- An applicable guarantee under the CGA has not been met.
Refund requests for personalised plans must be submitted within fourteen days of delivery with a written explanation of the issue. We may request a brief discussion to understand your concerns before determining eligibility.
6. Educational Products
6.1 Digital Downloads
Digital educational products — including PDF handbooks, slide templates, and activity card packs — are generally non-refundable once the download link has been accessed or the files have been delivered, except where required by the CGA or where the product is defective (for example, corrupted files or significant content errors).
6.2 Defective or Inaccessible Products
If you cannot access a purchased digital product due to a technical fault on our side, contact us within seven days. We will attempt to resolve the access issue promptly. If resolution is not possible, a full refund will be issued.
6.3 Duplicate Purchases
Accidental duplicate purchases reported within seven days may be refunded for the duplicate transaction upon verification.
7. Structured Programs and Packages
Multi-week programs and bundled packages may have specific refund terms communicated at the time of purchase. Unless otherwise stated:
- Full refunds are available if you cancel before the program start date and before any materials have been distributed.
- Partial refunds may be considered if you withdraw after the program begins but before the second scheduled module, minus an administrative fee of up to twenty percent of the purchase price.
- No refunds are typically available after the second module has commenced, except where required by law or where we fail to deliver agreed content.
8. How to Request a Refund
To request a refund, contact us with the following information:
- Your full name and email address used for the purchase.
- Order or invoice reference number, if available.
- Date of purchase and service or product name.
- Detailed reason for the refund request.
- Any supporting documentation relevant to your claim.
Send refund requests to admin@rejuvenwrist.world or call +64 9 620 8500. We aim to acknowledge refund requests within three business days.
9. Refund Processing
Approved refunds are processed to the original payment method used for the transaction. Processing times depend on your bank or payment provider and typically range from five to ten business days after approval. If the original payment method is no longer available, we will work with you to arrange an alternative refund method where permitted.
Refund amounts exclude non-refundable third-party processing fees where permitted by law. Currency conversions, if applicable, are handled at the rate determined by your payment provider.
10. Chargebacks
If you initiate a chargeback or payment dispute with your bank without first contacting us, we may suspend related services pending resolution. We encourage you to reach out directly so we can address concerns promptly and avoid unnecessary dispute costs.
11. Non-Refundable Circumstances
Refunds are generally not provided in the following situations, subject always to your statutory rights:
- Change of mind after digital products have been delivered and accessed.
- Dissatisfaction based on outcomes of office activities conducted using our general guidance, as results depend on internal implementation factors.
- Failure to attend scheduled sessions without adequate notice as described in Section 4.
- Requests made outside the timeframes specified for each product or service category.
- Services or products obtained through unauthorised third parties not affiliated with Rejuvenwrist.
12. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Changes apply to purchases made after the updated policy is published. Purchases completed under a prior version may be handled under the terms in effect at the time of purchase where required by law.
13. Contact Information
For refund enquiries or consumer guarantee questions, contact:
Rejuvenwrist
14 Frost Rd, Mount Roskill, Auckland 1041, New Zealand
Email: admin@rejuvenwrist.world
Phone: +64 9 620 8500
Website: rejuvenwrist.world